Return Policy

Return and Refund Policy

1. Damages and Issues

• Inspection Upon Receipt: Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
• Reporting Timeline: Report any damages or issues within 10 days of receiving the item to ensure a timely resolution.
• Proof of Damage: Provide photos or videos to email showing the damage for faster processing.

2. Exceptions and Non-Returnable Items

• Non-Returnable Items: Certain items are non-returnable due custom orders
• Examples include:
  • custom-made products
• Items with Return Limitations: Items eligible for return must be:
  • Unused and in their original condition.
  • Returned within 10 days of purchase.
  • Accompanied by proof of purchase.

3. Exchanges and Refunds

• Exchanges: If you need to exchange an item, please contact us and return shipping label will be given. Items can be exchanged for the same product or a product of equal value.
• Refunds:
  • Refunds are issued back to the original payment method once the returned item is inspected and approved.
  • Processing Time: Allow 21 days for the refund to reflect in your account.
• 4. Contact Information

For assistance with returns, exchanges, or any issues, reach out to us at:

• Email: jonathanmontoya678@gmail.com